Evolve: Voice & Video

Information and Communications Technology (ICT)

Record date: 31 March 2026

Whole-life cost: £184.6m
Published schedule: 27/09/2021 – 14/07/2028
NISTA delivery confidence: Not disclosed
Senior responsible owner: Marc Bowie

What the project is for

Re-procurement of Voice and Video Services suitable for the current and future needs of the MoJ. The project includes requirements gathering, procurement preparation, competitive procurement and an increase in internal capability followed by the transition of services and exit of the existing contracts.

Departmental delivery commentary

Compared to financial year 24/25-Q4, the Delivery Confidence Assessment (DCA) rating at 25/26-Q4 has increased to Green. This is primarily due to increased time contingency within plans, and significant activities being either complete or in progress in line with project plans.

Schedule

Compared to financial year 24/25-Q4, the project's end date at 25/26-Q4 changed from 30/11/27 to 14/07/2028. This is primarily due to revision of planned activity timelines to increase contingency based on insights from lessons learned.

Cost

Compared to financial year 24/25-Q4, the project's Whole Life Costs at 25/26-Q4 have decreased from £385.21m to £184.56m. This is primarily due to significant savings following approval of Full Business Case. All costs have been reported in 2024/25 base prices in line with NISTA requirements. This is a change from previous years where costs were reported in nominal prices. All costs reflect this accounting reduction regardless of any actual changes.

Benefits

Compared to financial year 24/25-Q4, the project's monetised benefits at 25/26-Q4 have increased from £0 to £69.01m. This is primarily due to the confirmation of monetisation of benefits following approval of Full Business Case. All costs have been reported in 2024/25 base prices in line with NISTA requirements. This is a change from previous years where costs were reported in nominal prices. All costs will reflect this accounting reduction regardless of any actual changes.