Post Office Strategic Transformation Plan

Information and Communications Technology (ICT)

Record date: 31 March 2026

Whole-life cost: £1.6bn
Published schedule: 01/04/2025 – Low: 31/03/2030, Mid: 31/03/2032, High: 31/03/2031
NISTA delivery confidence: AMBER
Senior responsible owner: Andy Nice

What the project is for

Post Office Transformation Programme, a five-year programme to secure the network’s long-term future by modernising technology, strengthening the commercial offer, reshaping the operating model, and improving Postmaster and stakeholder relationships while maintaining financial stability. POL’s five-year Transformation Plan is split into: STP 4 pillars – Commercial Offer, Network, Operating Model, Stakeholder Relations. FTP 5th pillar - Technology & Data.

Departmental delivery commentary

Compared to financial year 24/25 Q4, the NISTA/SRO Delivery Confidence Assessment (DCA) rating at 25/26 has improved to Amber from Red representing the material progress made in establishing the programme and its underlying control infrastructure.

Schedule

We remain on track with the 5 year overall programme and core outcomes expected from it.

Cost

WLC in line with business case.

Benefits

Benefits and outcomes remain in line with overall business case.